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COMPLEX LENDING SOLuTIONS AS UNIQUE AS YOUR CLIENTS

We provide bespoke, flexible mortgage solutions for high net worth clients. 

Only for use by mortgage intermediaries.

OUR EXPERT INTERMEDIARY MORTGAGE TEAM

We have dedicated experts to support you.  

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Find your best contact

Coutts Business Development Managers

For lending policy, product and new business enquiries speak to one of our Business Development Managers. 

jenna chesterman

jenna.chesterman@coutts.com

+44 (0)7977 571 996

 

nicholas jury

nicholas.jury@coutts.com

+44 (0)7974 865 377

 

Ghalia Sandhu

ghalia.sandhu@coutts.com

+44 (0)7812 488 137

coutts private banking broker team

For enquiries about Coutts cases speak to our private banker team.

James hadsley

james.hadsley@coutts.com

+44 (0) 7769 161 393

 

Amy Grayling

amy.grayling@coutts.com

+44 (0)7770 961 067

 

Ben Green

ben.green@coutts.com

+44 (0)7876 145 389

Paul Holliday

paul.holliday@coutts.com

+44 (0)7900 164 969

 

Mariangela Ioannou

mariangela.ioannou@coutts.com

+44 (0)7385 346 280

 

Olly Isbecque

olly.isbecque@coutts.com

+44 (0)7385 366 924

Ali Jafri

ali.jafri@coutts.com

+44 (0)7385 087550

 

Jim O'Donnell

james.odonnell@coutts.com

+44 (0)7795 047 814

 

Greg White

greg.white@coutts.com

+44 (0)7827 357 167

 

placing business

  • Registration

    To place business with us you must be registered with NatWest Intermediary Solutions.

    The NatWest registration process and Terms of Business cover both brands and there is no requirement to register separately with us.

  • submitting an enquiry

    To discuss a new enquiry please contact your Business Development Manager or the Coutts Banker Team at  CouttsIntermediaryTeamReferrals@coutts.com

    Once you have discussed your case with us and we've indicated lending appetite, please log in to our Broker Portal to complete a Mortgage Enquiry Form.

    You'll need to use your NatWest Intermediary Solutions login details to access the portal.

    For policy or case specific questions, please reach out to your Business Development Manager, Coutts Banker or email CouttsIntermediaryTeamReferrals@coutts.com.

    For technical support accessing or using the Broker Portal, you can call our dedicated Broker Portal Support Team on 0345 905 0002 (Relay 18001 0345 905 0002).   Calls may be recorded and monitored for training purposes.

  • Obtaining an esis

    Once we have reviewed your enquiry and we have received both the Mortgage Enquiry Form and the supporting documentation we will provide you with an ESIS document. When you have confirmed with us that the ESIS has been accepted by the client we will be able to proceed to a full application.

    All introduced mortgages will be completed on the sole advice provided by the broker. Coutts will no longer provide advice direct to the clients on introduced cases.

  • Updates on your cases

    All submitted mortgage applications or enquiries will be individually case managed by your Coutts Banker and Credit Analyst. Please contact them directly for an update.