HOW CAN WE HELP YOU TODAY?

Back

Alerts

alerts

https://www.coutts.com/help-centre/products-and-services/alerts.html

General

general

https://www.coutts.com/help-centre/products-and-services/alerts/general.html

What is an alert?

https://www.coutts.com/help-centre/products-and-services/alerts/general/What-is-an-alert.html

When will I recieve my alerts?

https://www.coutts.com/help-centre/products-and-services/alerts/general/When-will-I-recieve-my-alerts.html

How do I amend an alert?

https://www.coutts.com/help-centre/products-and-services/alerts/general/How-do-I-amend-an-alert.html

How do I delete an alert?

https://www.coutts.com/help-centre/products-and-services/alerts/general/How-do-I-delete-an-alert.html

How do I suspend an alert?

https://www.coutts.com/help-centre/products-and-services/alerts/general/How-do-I-suspend-an-alert.html

How do I delete multiple alerts?

https://www.coutts.com/help-centre/products-and-services/alerts/general/How-do-I-delete-multiple-alerts.html

How do I re-activate a suspended alert?

https://www.coutts.com/help-centre/products-and-services/alerts/general/How-do-I-re-activate-a-suspended-alert.html

How can I activate my suspended alerts?

https://www.coutts.com/help-centre/products-and-services/alerts/general/How-can-I-activate-my-suspended-alerts.html

Why do I have to login to the online service to see the full payment details from a text alert?

https://www.coutts.com/help-centre/products-and-services/alerts/general/Why-do-I-have-to-login-to-the-online-service-to-see-the-full-payment-details-from-a-text-alert.html

What happens if an alert is not delivered?

https://www.coutts.com/help-centre/products-and-services/alerts/general/What-happens-if-an-alert-is-not-delivered-.html

I am unable to view the images in the e-mail alerts on my Blackberry

https://www.coutts.com/help-centre/products-and-services/alerts/general/I-am-unable-to-view-the-images-in-the-e-mail-alerts-on-my-Blackberry.html

I am unable to view my e-mail alerts on my Blackberry

https://www.coutts.com/help-centre/products-and-services/alerts/general/I-am-unable-to-view-my-e-mail-alerts-on-my-Blackberry.html

How can I stop alerts from coming through late at night

https://www.coutts.com/help-centre/products-and-services/alerts/general/How-can-I-stop-alerts-from-coming-through-late-at-night.html

Can I set up an alert for my credit card

https://www.coutts.com/help-centre/products-and-services/alerts/general/Can-I-set-up-an-alert-for-my-credit-card.html

How do I create an alert?

https://www.coutts.com/help-centre/products-and-services/alerts/general/How-do-I-create-an-alert.html

I have changed my email address, how can I update all alerts?

https://www.coutts.com/help-centre/products-and-services/alerts/general/I-have-changed-my-email-address-how-can-I-update-all-alerts.html

I?ve not received my alerts, what should I do?

https://www.coutts.com/help-centre/products-and-services/alerts/general/Ive-not-received-my-alerts-what-should-I-do-.html

As a Commercial administrator, how do I give the alerts permission to another user?

https://www.coutts.com/help-centre/products-and-services/alerts/general/As-a-Commercial-administrator-how-do-I-give-the-alerts-permission-to-another-user.html

I?ve not received an email alert, what should I do?

https://www.coutts.com/help-centre/products-and-services/alerts/general/Ive-not-received-an-email-alert-what-should-I-do.html

I have changed my mobile phone number, how do I update my alerts?

https://www.coutts.com/help-centre/products-and-services/alerts/general/I-have-changed-my-mobile-phone-number-how-do-I-update-my-alerts.html

I am going on holiday and do not wish to receive text messages abroad. What can I do?

https://www.coutts.com/help-centre/products-and-services/alerts/general/I-am-going-on-holiday-and-do-not-wish-to-receive-text-messages-abroad-What-can-I-do.html

My mobile details are correct but I have not received a text alert. Why?

https://www.coutts.com/help-centre/products-and-services/alerts/general/My-mobile-details-are-correct-but-I-have-not-received-a-text-alert-Why-.html

Cards

cards

https://www.coutts.com/help-centre/products-and-services/cards.html

contactless

https://www.coutts.com/help-centre/products-and-services/cards/contactless.html

What are the benefits of contactless?

https://www.coutts.com/help-centre/products-and-services/cards/contactless/What-are-the-benefits-of-contactless.html

How do I make a contactless payment?

https://www.coutts.com/help-centre/products-and-services/cards/contactless/How-do-I-make-a-contactless-payment.html

Where can I make contactless payments?

https://www.coutts.com/help-centre/products-and-services/cards/contactless/Where-can-I-make-contactless-payments.html

How do I know if my card is contactless?

https://www.coutts.com/help-centre/products-and-services/cards/contactless/How-do-I-know-if-my-card-is-contactless.html

Can I make contactless payments abroad?

https://www.coutts.com/help-centre/products-and-services/cards/contactless/Can-I-make-contactless-payments-abroad.html

Can I use my contactless card on the Transport for London network?

https://www.coutts.com/help-centre/products-and-services/cards/contactless/Can-I-use-my-contactless-card-on-the-Transport-for-London-network.html

Will I receive a receipt for my transaction?

https://www.coutts.com/help-centre/products-and-services/cards/contactless/Will-I-receive-a-receipt-for-my-transaction.html

What is card clash?

https://www.coutts.com/help-centre/products-and-services/cards/contactless/What-is-card-clash.html

Are contactless payments secure?

https://www.coutts.com/help-centre/products-and-services/cards/contactless/Are-contactless-payments-secure.html

What should I do if my contactless card has been lost or stolen?

https://www.coutts.com/help-centre/products-and-services/cards/contactless/What-should-I-do-if-my-contactless-card-has-been-lost-or-stolen.html

What is contactless?

https://www.coutts.com/help-centre/products-and-services/cards/contactless/What-is-contactless.html

What if I don't want a contactless card?

https://www.coutts.com/help-centre/products-and-services/cards/contactless/What-if-I-dont-want-a-contactless-card.html

Can a purchase be made without my knowledge? For example, could a card reader activate if I walk past it?

https://www.coutts.com/help-centre/products-and-services/cards/contactless/Can-a-purchase-be-made-without-my-knowledge-For-example-could-a-card-reader-activate-if-I-walk-past-it.html

Multi-currency Functionality

MCDC

https://www.coutts.com/help-centre/products-and-services/cards/MCDC.html

Do I need to order a new Debit Card to receive the multi-currency functionality?

https://www.coutts.com/help-centre/products-and-services/cards/MCDC/Do-I-need-to-order-a-new-Debit-Card-to-receive-the-multi-currency-functionality.html

Can I connect my Debit Card to one of my joint Currency Current Accounts?

https://www.coutts.com/help-centre/products-and-services/cards/MCDC/Can-I-connect-my-Debit-Card-to-one-of-my-joint-Currency-Current-Accounts.html

Can I disconnect my sterling Current Account from the multi-currency functionality on my Debit Card?

https://www.coutts.com/help-centre/products-and-services/cards/MCDC/Can-I-disconnect-my-sterling-Current-Account-from-the-multi-currency-functionality-on-my-Debit-Card.html

Can I withdraw cash from my connected Currency Current Account?

https://www.coutts.com/help-centre/products-and-services/cards/MCDC/Can-I-withdraw-cash-from-my-connected-Currency-Current-Account.html

How can I update the Currency Current Accounts connected to my Debit Card?

https://www.coutts.com/help-centre/products-and-services/cards/MCDC/How-can-I-update-the-Currency-Current-Accounts-connected-to-my-Debit-Card.html

How do I activate the multi-currency functionality?

https://www.coutts.com/help-centre/products-and-services/cards/MCDC/How-do-I-activate-the-multi-currency-functionality.html

What is Multi-currency Debit Card functionality?

https://www.coutts.com/help-centre/products-and-services/cards/MCDC/What-is-Multi-currency-Debit-Card-functionality.html

How will the bank know which account to debit?

https://www.coutts.com/help-centre/products-and-services/cards/MCDC/How-will-the-bank-know-which-account-to-debit.html

Which currency accounts can I connect my Debit Card to?

https://www.coutts.com/help-centre/products-and-services/cards/MCDC/Which-currency-accounts-can-I-connect-my-Debit-Card-to.html

If my Debit Card is lost, stolen, replaced or renewed, will I have to connect my card to my relevant currency accounts again?

https://www.coutts.com/help-centre/products-and-services/cards/MCDC/If-my-Debit-Card-is-lost-stolen-replaced-or-renewed-will-I-have-to-connect-my-card-to-my-relevant-currency-accounts-again.html

If I make an online payment to an overseas merchant, will the multi-currency functionality look for a corresponding Currency Current Account or use the default sterling Current Account?

https://www.coutts.com/help-centre/products-and-services/cards/MCDC/If-I-make-an-online-payment-to-an-overseas-merchant-will-the-multi-currency-functionality-look-for-a-corresponding-Currency-Current-Account-or-use-the-default-sterling-Current-Account.html

If I make a payment in an overseas currency and my corresponding Currency Current Account has insufficient funds, will my payment be declined?

https://www.coutts.com/help-centre/products-and-services/cards/MCDC/If-I-make-a-payment-in-an-overseas-currency-and-my-corresponding-Currency-Current-Account-has-insufficient-funds-will-my-payment-be-declined.html

Clearspend

https://www.coutts.com/help-centre/products-and-services/cards/Clearspend.html

How do I register for ClearSpend?

https://www.coutts.com/help-centre/products-and-services/cards/Clearspend/How-do-I-register-for-ClearSpend.html

What is ClearSpend?

https://www.coutts.com/help-centre/products-and-services/cards/Clearspend/What-is-ClearSpend.html

Why should I use ClearSpend?

https://www.coutts.com/help-centre/products-and-services/cards/Clearspend/Why-should-I-use-ClearSpend.html

General

general

https://www.coutts.com/help-centre/products-and-services/cards/general.html

I may have misplaced my card; can I place a temporary block on the card whilst I search for it?

https://www.coutts.com/help-centre/products-and-services/cards/general/I-may-have-misplaced-my-card;-can-I-place-a-temporary-block-on-the-card-whilst-I-search-for-it-.html

Will all transactions be blocked if I temporarily suspend my card?

https://www.coutts.com/help-centre/products-and-services/cards/general/Will-all-transactions-be-blocked-if-I-temporarily-suspend-my-card.html

I have been unable to temporarily suspend my card, what should I do?

https://www.coutts.com/help-centre/products-and-services/cards/general/I-have-been-unable-to-temporarily-suspend-my-card-what-should-I-do.html

If I have a pending transaction and I temporarily suspend my card, will the transaction be paid?

https://www.coutts.com/help-centre/products-and-services/cards/general/If-I-have-a-pending-transaction-and-I-temporarily-suspend-my-card-will-the-transaction-be-paid.html

If I temporarily suspend my card, will this prevent a refund being processed?

https://www.coutts.com/help-centre/products-and-services/cards/general/If-I-temporarily-suspend-my-card-will-this-prevent-a-refund-being-processed.html

My card has been damaged/lost/stolen ? how can I order a new card?

https://www.coutts.com/help-centre/products-and-services/cards/general/My-card-has-been-damagedorlostorstolen--how-can-I-order-a-new-card.html

documents

https://www.coutts.com/help-centre/products-and-services/documents.html

application forms

application-forms

https://www.coutts.com/help-centre/products-and-services/documents/application-forms.html

Where are the Online application forms for a private client?

https://www.coutts.com/help-centre/products-and-services/documents/application-forms/Where-are-the-Online-application-forms-for-a-private-client.html

application forms non personal

application-forms-non-personal

https://www.coutts.com/help-centre/products-and-services/documents/application-forms-non-personal.html

Where are the Online application forms for a non-personal entity?

https://www.coutts.com/help-centre/products-and-services/documents/application-forms-non-personal/Where-are-the-Online-application-forms-for-a-non-personal-entity.html

application mixed

application-mixed

https://www.coutts.com/help-centre/products-and-services/documents/application-mixed.html

Where are the application forms for adding Company accounts to my private online service?

https://www.coutts.com/help-centre/products-and-services/documents/application-mixed/Where-are-the-application-forms-for-adding-Company-accounts-to-my-private-online-service.html

Where is the application form for adding a private account to a company?

https://www.coutts.com/help-centre/products-and-services/documents/application-mixed/Where-is-the-application-form-for-adding-a-private-account-to-a-company.html

General

general

https://www.coutts.com/help-centre/products-and-services/documents/general.html

How do I search for a tax report in the document vault?

https://www.coutts.com/help-centre/products-and-services/documents/general/How-do-I-search-for-a-tax-report-in-the-document-vault.html

Can I switch off paper statements for just some of my accounts?

https://www.coutts.com/help-centre/products-and-services/documents/general/Can-I-switch-off-paper-statements-for-just-some-of-my-accounts-.html

Can I switch my paper statements back on?

https://www.coutts.com/help-centre/products-and-services/documents/general/Can-I-switch-my-paper-statements-back-on.html

Can I email a copy of my statement to my accountant?

https://www.coutts.com/help-centre/products-and-services/documents/general/Can-I-email-a-copy-of-my-statement-to-my-accountant.html

How do I approve another administrator?s changes to online statement options?

https://www.coutts.com/help-centre/products-and-services/documents/general/How-do-I-approve-another-administrators-changes-to-online-statement-options.html

Can I switch off paper statements using the mobile service?

https://www.coutts.com/help-centre/products-and-services/documents/general/Can-I-switch-off-paper-statements-using-the-mobile-service.html

How do I search for a statement in the document vault?

https://www.coutts.com/help-centre/products-and-services/documents/general/How-do-I-search-for-a-statement-in-the-document-vault.html

Can I switch off paper statements for all my eligible accounts at the same time?

https://www.coutts.com/help-centre/products-and-services/documents/general/Can-I-switch-off-paper-statements-for-all-my-eligible-accounts-at-the-same-time.html

Why can?t I switch off paper statements for certain accounts?

https://www.coutts.com/help-centre/products-and-services/documents/general/Why-cant-I-switch-off-paper-statements-for-certain-accounts.html

Can I see which accounts have paper statements switched off?

https://www.coutts.com/help-centre/products-and-services/documents/general/Can-I-see-which-accounts-have-paper-statements-switched-off.html

Will my statement fee change if I choose to stop receiving paper statements?

https://www.coutts.com/help-centre/products-and-services/documents/general/Will-my-statement-fee-change-if-I-choose-to-stop-receiving-paper-statements-.html

Can I set up an alert to let me know when a new statement is ready to view online?

https://www.coutts.com/help-centre/products-and-services/documents/general/Can-I-set-up-an-alert-to-let-me-know-when-a-new-statement-is-ready-to-view-online.html

How far back can I access copies of my statements or other documents I can view online?

https://www.coutts.com/help-centre/products-and-services/documents/general/How-far-back-can-I-access-copies-of-my-statements-or-other-documents-I-can-view-online.html

Can I use my online statement as proof of address?

https://www.coutts.com/help-centre/products-and-services/documents/general/Can-I-use-my-online-statement-as-proof-of-address.html

Can I view my credit card and charge card statements online?

https://www.coutts.com/help-centre/products-and-services/documents/general/Can-I-view-my-credit-card-and-charge-card-statements-online.html

How do I view, download or print a document such as a statement?

https://www.coutts.com/help-centre/products-and-services/documents/general/How-do-I-view-download-or-print-a-document-such-as-a-statement.html

I am a private client, how do I turn off my paper investment reports?

https://www.coutts.com/help-centre/products-and-services/documents/general/I-am-a-private-client-how-do-I-turn-off-my-paper-investment-reports.html

I am a private client, how do I switch off my paper statements or turn them back on?

https://www.coutts.com/help-centre/products-and-services/documents/general/I-am-a-private-client-how-do-I-switch-off-my-paper-statements-or-turn-them-back-on.html

I no longer receive paper statements, how can I obtain statements for a closed account?

https://www.coutts.com/help-centre/products-and-services/documents/general/I-no-longer-receive-paper-statements-how-can-I-obtain-statements-for-a-closed-account.html

I am a Commercial client, how do I switch off paper statements?

https://www.coutts.com/help-centre/products-and-services/documents/general/I-am-a-Commercial-client-how-do-I-switch-off-paper-statements.html

payments

https://www.coutts.com/help-centre/products-and-services/payments.html

CHAPS and Purpose Codes

chaps-payment

https://www.coutts.com/help-centre/products-and-services/payments/chaps-payment.html

How do I make a CHAPS payment?

https://www.coutts.com/help-centre/products-and-services/payments/chaps-payment/How-do-I-make-a-CHAPS-payment.html

What is a Purpose Code

https://www.coutts.com/help-centre/products-and-services/payments/chaps-payment/what-is-a-purpose-code.html

Why are purpose codes being introduced

https://www.coutts.com/help-centre/products-and-services/payments/chaps-payment/why-are-purpose-codes-being-introduced.html

What benefits does ISO 20022 bring

https://www.coutts.com/help-centre/products-and-services/payments/chaps-payment/what-benefits-does-iso-20022-bring.html

What are Property Transaction Codes

https://www.coutts.com/help-centre/products-and-services/payments/chaps-payment/what-are-property-transaction-codes.html

Why do I need to choose a purpose code for my property purchase or loan repayment

https://www.coutts.com/help-centre/products-and-services/payments/chaps-payment/why-do-i-need-to-choose-a-purpose-code-for-my-property-purchase-.html

How do I choose the correct purpose codes?

https://www.coutts.com/help-centre/products-and-services/payments/chaps-payment/how-do-i-choose-the-correct-purpose-codes-.html

Do I need to add a purpose code for all property-related payments

https://www.coutts.com/help-centre/products-and-services/payments/chaps-payment/do-i-need-to-add-a-purpose-code-for-all-property-related-payment.html

Who can I contact for more information or help

https://www.coutts.com/help-centre/products-and-services/payments/chaps-payment/who-can-i-contact-for-more-information-or-help.html

What should I do if my payment does not fit any of the six prescribed property purpose codes

https://www.coutts.com/help-centre/products-and-services/payments/chaps-payment/what-should-i-do-if-my-payment-does-not-fit-any-of-the-six-prescribed-property-purpose-codes.html

international payments

international-payments

https://www.coutts.com/help-centre/products-and-services/payments/international-payments.html

How and when should I use my IBAN?

https://www.coutts.com/help-centre/products-and-services/payments/international-payments/How-and-when-should-I-use-my-IBAN-.html

Can I choose which account the Payment Delivery charge is taken from?

https://www.coutts.com/help-centre/products-and-services/payments/international-payments/Can-I-choose-which-account-the-Payment-Delivery-charge-is-taken-from-.html

How do I make an international payment?

https://www.coutts.com/help-centre/products-and-services/payments/international-payments/How-do-I-make-an-international-payment-.html

What does indicative rate mean when I make a currency payment or transfer?

https://www.coutts.com/help-centre/products-and-services/payments/international-payments/What-does-indicative-rate-mean-when-I-make-a-currency-payment-or-transfer.html

What is a BIC?

https://www.coutts.com/help-centre/products-and-services/payments/international-payments/What-is-a-BIC-.html

What is forex?

https://www.coutts.com/help-centre/products-and-services/payments/international-payments/What-is-forex.html

Which currencies can be used for international payments?

https://www.coutts.com/help-centre/products-and-services/payments/international-payments/Which-currencies-can-be-used-for-international-payments.html

What is a SEPA payment?

https://www.coutts.com/help-centre/products-and-services/payments/international-payments/What-is-a-SEPA-payment.html

What details are required to make an International payment?

https://www.coutts.com/help-centre/products-and-services/payments/international-payments/What-details-are-required-to-make-an-International-payment.html

What is an international payment?

https://www.coutts.com/help-centre/products-and-services/payments/international-payments/What-is-an-international-payment-.html

Can I make SEPA payments?

https://www.coutts.com/help-centre/products-and-services/payments/international-payments/Can-I-make-SEPA-payments.html

What is the difference between a SEPA and a SWIFT payment when keyed online?

https://www.coutts.com/help-centre/products-and-services/payments/international-payments/What-is-the-difference-between-a-SEPA-and-a-SWIFT-payment-when-keyed-online.html

Where can I find my IBAN?

https://www.coutts.com/help-centre/products-and-services/payments/international-payments/Where-can-I-find-my-IBAN.html

What are the cut-off times and credit value dates for international payments?

https://www.coutts.com/help-centre/products-and-services/payments/international-payments/What-are-the-cut-off-times-and-credit-value-dates-for-international-payments-.html

What is an IBAN?

https://www.coutts.com/help-centre/products-and-services/payments/international-payments/What-is-an-IBAN-.html

Can I pay all the charges for an International payment?

https://www.coutts.com/help-centre/products-and-services/payments/international-payments/Can-I-pay-all-the-charges-for-an-International-payment.html

Can I make the payee pay the charge for an International payment?

https://www.coutts.com/help-centre/products-and-services/payments/international-payments/Can-I-make-the-payee-pay-the-charge-for-an-International-payment.html

When making a foreign payment, is the exchange rate displayed?

https://www.coutts.com/help-centre/products-and-services/payments/international-payments/When-making-a-foreign-payment-is-the-exchange-rate-displayed-.html

Can I send the sterling equivalent of a currency, i.e. ?200 worth of US Dollars?

https://www.coutts.com/help-centre/products-and-services/payments/international-payments/Can-I-send-the-sterling-equivalent-of-a-currency-ie-200-worth-of-US-Dollars.html

Which countries need destination bank branch details as well as BIC/NCC codes for international payments?

https://www.coutts.com/help-centre/products-and-services/payments/international-payments/Which-countries-need-destination-bank-branch-details-as-well-as-BICorNCC-codes-for-international-payments.html

payment status

payment-status

https://www.coutts.com/help-centre/products-and-services/payments/payment-status.html

What does a Pending status mean?

https://www.coutts.com/help-centre/products-and-services/payments/payment-status/What-does-a-Pending-status-mean-.html

What does an Awaiting Approval status mean?

https://www.coutts.com/help-centre/products-and-services/payments/payment-status/What-does-an-Awaiting-Approval-status-mean-.html

What does a Cancelled status mean?

https://www.coutts.com/help-centre/products-and-services/payments/payment-status/What-does-a-Cancelled-status-mean.html

What does an empty status mean?

https://www.coutts.com/help-centre/products-and-services/payments/payment-status/What-does-an-empty-status-mean.html

What does an Awaiting Review status mean?

https://www.coutts.com/help-centre/products-and-services/payments/payment-status/What-does-an-Awaiting-Review-status-mean-.html

What does an Invalid status mean?

https://www.coutts.com/help-centre/products-and-services/payments/payment-status/What-does-an-Invalid-status-mean.html

What does a Rejected payment status mean?

https://www.coutts.com/help-centre/products-and-services/payments/payment-status/What-does-a-Rejected-payment-status-mean-.html

What does a Partially Pending status mean?

https://www.coutts.com/help-centre/products-and-services/payments/payment-status/What-does-a-Partially-Pending-status-mean.html

What does a Processing status mean?

https://www.coutts.com/help-centre/products-and-services/payments/payment-status/What-does-a-Processing-status-mean.html

What does an Executed payment status mean?

https://www.coutts.com/help-centre/products-and-services/payments/payment-status/What-does-an-Executed-payment-status-mean.html

What is the status of a payment list?

https://www.coutts.com/help-centre/products-and-services/payments/payment-status/What-is-the-status-of-a-payment-list.html

What does an Awaiting Authorisation status mean?

https://www.coutts.com/help-centre/products-and-services/payments/payment-status/What-does-an-Awaiting-Authorisation-status-mean-.html

What does a Ready status mean?

https://www.coutts.com/help-centre/products-and-services/payments/payment-status/What-does-a-Ready-status-mean-.html

What does a Partially Awaiting Authorisation status mean?

https://www.coutts.com/help-centre/products-and-services/payments/payment-status/What-does-a-Partially-Awaiting-Authorisation-status-mean.html

What does a Partial Awaiting Review status mean?

https://www.coutts.com/help-centre/products-and-services/payments/payment-status/What-does-a-Partial-Awaiting-Review-status-mean.html

What does a Partial Awaiting Approval status mean?

https://www.coutts.com/help-centre/products-and-services/payments/payment-status/What-does-a-Partial-Awaiting-Approval-status-mean.html

What does a Saved status mean?

https://www.coutts.com/help-centre/products-and-services/payments/payment-status/What-does-a-Saved-status-mean.html

direct debit

direct-debit

https://www.coutts.com/help-centre/products-and-services/payments/direct-debit.html

What is a Direct Debit?

https://www.coutts.com/help-centre/products-and-services/payments/direct-debit/What-is-a-Direct-Debit-.html

How is a Standing Order different from a Direct Debit?

https://www.coutts.com/help-centre/products-and-services/payments/direct-debit/How-is-a-Standing-Order-different-from-a-Direct-Debit-.html

Can I amend a Direct Debit?

https://www.coutts.com/help-centre/products-and-services/payments/direct-debit/Can-I-amend-a-Direct-Debit-.html

How do I download Direct Debits?

https://www.coutts.com/help-centre/products-and-services/payments/direct-debit/How-do-I-download-Direct-Debits.html

How do I view a Direct Debit?

https://www.coutts.com/help-centre/products-and-services/payments/direct-debit/How-do-I-view-a-Direct-Debit-.html

How do I cancel a Direct Debit?

https://www.coutts.com/help-centre/products-and-services/payments/direct-debit/How-do-I-cancel-a-Direct-Debit.html

general

https://www.coutts.com/help-centre/products-and-services/payments/general.html

Can payments be sent on non-working days?

https://www.coutts.com/help-centre/products-and-services/payments/general/Can-payments-be-sent-on-non-working-days.html

Does the system check for duplicate payments?

https://www.coutts.com/help-centre/products-and-services/payments/general/Does-the-system-check-for-duplicate-payments.html

Can I key a payment past the cut off time?

https://www.coutts.com/help-centre/products-and-services/payments/general/Can-I-key-a-payment-past-the-cut-off-time.html

What is the order number on a payment?

https://www.coutts.com/help-centre/products-and-services/payments/general/What-is-the-order-number-on-a-payment.html

How do I download payments?

https://www.coutts.com/help-centre/products-and-services/payments/general/How-do-I-download-payments.html

How often are the indicative exchange rates updated?

https://www.coutts.com/help-centre/products-and-services/payments/general/How-often-are-the-indicative-exchange-rates-updated.html

Is there a limit to the amount I can send in a single payment?

https://www.coutts.com/help-centre/products-and-services/payments/general/Is-there-a-limit-to-the-amount-I-can-send-in-a-single-payment-.html

What is a confidential payment?

https://www.coutts.com/help-centre/products-and-services/payments/general/What-is-a-confidential-payment.html

How do I search for historical payments?

https://www.coutts.com/help-centre/products-and-services/payments/general/How-do-I-search-for-historical-payments-.html

How do I search for future-dated payments?

https://www.coutts.com/help-centre/products-and-services/payments/general/How-do-I-search-for-future-dated-payments-.html

Why can?t I see the account I want to make a payment from?

https://www.coutts.com/help-centre/products-and-services/payments/general/Why-cant-I-see-the-account-I-want-to-make-a-payment-from-.html

Can I make a BACS payment?

https://www.coutts.com/help-centre/products-and-services/payments/general/Can-I-make-a-BACS-payment.html

How does our foreign exchange pricing work?

https://www.coutts.com/help-centre/products-and-services/payments/general/How-does-our-foreign-exchange-pricing-work.html

What are the payment cut-off times?

https://www.coutts.com/help-centre/products-and-services/payments/general/What-are-the-payment-cut-off-times-.html

What additional information do I need to make a payment to the UAE?

https://www.coutts.com/help-centre/products-and-services/payments/general/What-additional-information-do-I-need-to-make-a-payment-to-the-UAE.html

How do I authorise a transfer?

https://www.coutts.com/help-centre/products-and-services/payments/general/How-do-I-authorise-a-transfer.html

What are the different statuses of a standing order ?

https://www.coutts.com/help-centre/products-and-services/payments/general/What-are-the-different-statuses-of-a-standing-order-.html

How do I authorise payments with my card and reader?

https://www.coutts.com/help-centre/products-and-services/payments/general/How-do-I-authorise-payments-with-my-card-and-reader.html

How do I delete a payee group?

https://www.coutts.com/help-centre/products-and-services/payments/general/How-do-I-delete-a-payee-group.html

Can I cancel a payment which has not yet been sent?

https://www.coutts.com/help-centre/products-and-services/payments/general/Can-I-cancel-a-payment-which-has-not-yet-been-sent.html

Can I download a list of my existing payees?

https://www.coutts.com/help-centre/products-and-services/payments/general/Can-I-download-a-list-of-my-existing-payees.html

How do I find a residency code when making a payment?

https://www.coutts.com/help-centre/products-and-services/payments/general/How-do-I-find-a-residency-code-when-making-a-payment.html

What does the P icon mean after I've made a payment?

https://www.coutts.com/help-centre/products-and-services/payments/general/What-does-the-P-icon-mean-after-Ive-made-a-payment.html

When I make a payment to another Coutts account, how should I enter the account number?

https://www.coutts.com/help-centre/products-and-services/payments/general/When-I-make-a-payment-to-another-Coutts-account-how-should-I-enter-the-account-number.html

One of my payments was rejected. How can I tell what the problem was?

https://www.coutts.com/help-centre/products-and-services/payments/general/One-of-my-payments-was-rejected-How-can-I-tell-what-the-problem-was.html

Where do I enter the routing/intermediary bank information for an International payment?

https://www.coutts.com/help-centre/products-and-services/payments/general/Where-do-I-enter-the-routingorintermediary-bank-information-for-an-International-payment.html

payment approval

payment-approval

https://www.coutts.com/help-centre/products-and-services/payments/payment-approval.html

What is dual approval?

https://www.coutts.com/help-centre/products-and-services/payments/payment-approval/What-is-dual-approval-.html

Why can?t I see the approve payment button when viewing a payment?

https://www.coutts.com/help-centre/products-and-services/payments/payment-approval/Why-cant-I-see-the-approve-payment-button-when-viewing-a-payment-.html

How do I know if a payment has been successful?

https://www.coutts.com/help-centre/products-and-services/payments/payment-approval/How-do-I-know-if-a-payment-has-been-successful-.html

Can I cancel a payment after I?ve approved it?

https://www.coutts.com/help-centre/products-and-services/payments/payment-approval/Can-I-cancel-a-payment-after-Ive-approved-it-.html

How do I review multiple payments?

https://www.coutts.com/help-centre/products-and-services/payments/payment-approval/How-do-I-review-multiple-payments.html

How do I approve multiple payments?

https://www.coutts.com/help-centre/products-and-services/payments/payment-approval/How-do-I-approve-multiple-payments.html

How do I cancel multiple payments?

https://www.coutts.com/help-centre/products-and-services/payments/payment-approval/How-do-I-cancel-multiple-payments.html

How do I review a payment?

https://www.coutts.com/help-centre/products-and-services/payments/payment-approval/How-do-I-review-a-payment.html

Why can?t I approve a payment awaiting approval?

https://www.coutts.com/help-centre/products-and-services/payments/payment-approval/Why-cant-I-approve-a-payment-awaiting-approval-.html

Why can?t I approve a payment awaiting review?

https://www.coutts.com/help-centre/products-and-services/payments/payment-approval/Why-cant-I-approve-a-payment-awaiting-review-.html

payment authorisation

payment-authorisation

https://www.coutts.com/help-centre/products-and-services/payments/payment-authorisation.html

How do I authorise a payment I entered on the mobile app?

https://www.coutts.com/help-centre/products-and-services/payments/payment-authorisation/How-do-I-authorise-a-payment-I-entered-on-the-mobile-app.html

How do I use my smartcard and reader to authorise a payment?

https://www.coutts.com/help-centre/products-and-services/payments/payment-authorisation/How-do-I-use-my-smartcard-and-reader-to-authorise-a-payment-.html

Why can?t I authorise a payment awaiting authorisation?

https://www.coutts.com/help-centre/products-and-services/payments/payment-authorisation/Why-cant-I-authorise-a-payment-awaiting-authorisation-.html

How do I authorise multiple payments?

https://www.coutts.com/help-centre/products-and-services/payments/payment-authorisation/How-do-I-authorise-multiple-payments.html

How do I authorise a payment that I entered today?

https://www.coutts.com/help-centre/products-and-services/payments/payment-authorisation/How-do-I-authorise-a-payment-that-I-entered-today.html

How do I authorise payments to new payees with CouttsID?

https://www.coutts.com/help-centre/products-and-services/payments/payment-authorisation/How-do-I-authorise-payments-to-new-payees-with-CouttsID.html

When I authorise a payment with my reader and card, the response code on the reader has gaps in it. Should I include these in the response?

https://www.coutts.com/help-centre/products-and-services/payments/payment-authorisation/When-I-authorise-a-payment-with-my-reader-and-card-the-response-code-on-the-reader-has-gaps-in-it-Should-I-include-these-in-the-response-.html

payment lists

payment-lists

https://www.coutts.com/help-centre/products-and-services/payments/payment-lists.html

Why is there no default date showing when I create a payment list?

https://www.coutts.com/help-centre/products-and-services/payments/payment-lists/Why-is-there-no-default-date-showing-when-I-create-a-payment-list.html

Can I pay salaries online?

https://www.coutts.com/help-centre/products-and-services/payments/payment-lists/Can-I-pay-salaries-online.html

How do I create a payment list?

https://www.coutts.com/help-centre/products-and-services/payments/payment-lists/How-do-I-create-a-payment-list-.html

How do I authorise a payment list that I chose to authorise later?

https://www.coutts.com/help-centre/products-and-services/payments/payment-lists/How-do-I-authorise-a-payment-list-that-I-chose-to-authorise-later.html

upload

https://www.coutts.com/help-centre/products-and-services/payments/upload.html

Can I upload payee templates?

https://www.coutts.com/help-centre/products-and-services/payments/upload/Can-I-upload-payee-templates.html

Is it possible to restrict which users can upload payments?

https://www.coutts.com/help-centre/products-and-services/payments/upload/Is-it-possible-to-restrict-which-users-can-upload-payments.html

Can I upload payments into existing payees?

https://www.coutts.com/help-centre/products-and-services/payments/upload/Can-I-upload-payments-into-existing-payees-.html

How do I structure an upload file?

https://www.coutts.com/help-centre/products-and-services/payments/upload/How-do-I-structure-an-upload-file-.html

How do I convert my .xls payment file into a .csv file?

https://www.coutts.com/help-centre/products-and-services/payments/upload/convert-xls.html

Can I amend errors in an uploaded file?

https://www.coutts.com/help-centre/products-and-services/payments/upload/Can-I-amend-errors-in-an-uploaded-file-.html

How do I view payments in an uploaded file?

https://www.coutts.com/help-centre/products-and-services/payments/upload/How-do-I-view-payments-in-an-uploaded-file-.html

How do I upload a file?

https://www.coutts.com/help-centre/products-and-services/payments/upload/How-do-I-upload-a-file-.html

Is it possible to control the type of payment that a user can upload?

https://www.coutts.com/help-centre/products-and-services/payments/upload/Is-it-possible-to-control-the-type-of-payment-that-a-user-can-upload.html

Can I upload more than one record in a single file?

https://www.coutts.com/help-centre/products-and-services/payments/upload/Can-I-upload-more-than-one-record-in-a-single-file-.html

To upload bulk payments, do I have to set up my collated payment list in advance?

https://www.coutts.com/help-centre/products-and-services/payments/upload/To-upload-bulk-payments-do-I-have-to-set-up-my-collated-payment-list-in-advance-.html

standing orders

standing-orders

https://www.coutts.com/help-centre/products-and-services/payments/standing-orders.html

How is a Direct Debit different from a standing order?

https://www.coutts.com/help-centre/products-and-services/payments/standing-orders/How-is-a-Direct-Debit-different-from-a-standing-order-.html

My Standing Order has a status of ?awaiting authorisation?- what does this mean?

https://www.coutts.com/help-centre/products-and-services/payments/standing-orders/My-Standing-Order-has-a-status-of-awaiting-authorisation--what-does-this-mean-.html

Can I amend a standing order?

https://www.coutts.com/help-centre/products-and-services/payments/standing-orders/Can-I-amend-a-standing-order-.html

How do I cancel a standing order?

https://www.coutts.com/help-centre/products-and-services/payments/standing-orders/How-do-I-cancel-a-standing-order-.html

When is the deadline for cancelling a standing order payment?

https://www.coutts.com/help-centre/products-and-services/payments/standing-orders/When-is-the-deadline-for-cancelling-a-standing-order-payment-.html

What is an International Standing Order?

https://www.coutts.com/help-centre/products-and-services/payments/standing-orders/What-is-an-International-Standing-Order.html

Can I suspend a standing order?

https://www.coutts.com/help-centre/products-and-services/payments/standing-orders/Can-I-suspend-a-standing-order.html

What is a Standing Order and what details can I view?

https://www.coutts.com/help-centre/products-and-services/payments/standing-orders/What-is-a-Standing-Order-and-what-details-can-I-view.html

How do I download standing orders?

https://www.coutts.com/help-centre/products-and-services/payments/standing-orders/How-do-I-download-standing-orders-.html

What details are required to create a new domestic standing order?

https://www.coutts.com/help-centre/products-and-services/payments/standing-orders/What-details-are-required-to-create-a-new-domestic-standing-order.html

How do I create a standing order?

https://www.coutts.com/help-centre/products-and-services/payments/standing-orders/How-do-I-create-a-standing-order.html

How can I view a cancelled standing order?

https://www.coutts.com/help-centre/products-and-services/payments/standing-orders/How-can-I-view-a-cancelled-standing-order.html

How do I create a new International standing order?

https://www.coutts.com/help-centre/products-and-services/payments/standing-orders/How-do-I-create-a-new-International-standing-order.html

What details are required to create a new International standing order?

https://www.coutts.com/help-centre/products-and-services/payments/standing-orders/What-details-are-required-to-create-a-new-International-standing-order.html

I?ve missed the deadline for cancelling a standing order. What can I do?

https://www.coutts.com/help-centre/products-and-services/payments/standing-orders/Ive-missed-the-deadline-for-cancelling-a-standing-order-What-can-I-do-.html

I?ve missed the deadline for amending a standing order. What can I do?

https://www.coutts.com/help-centre/products-and-services/payments/standing-orders/Ive-missed-the-deadline-for-amending-a-standing-order-What-can-I-do-.html

payees

https://www.coutts.com/help-centre/products-and-services/payments/payees.html

Can the pay from account be amended in a payee?

https://www.coutts.com/help-centre/products-and-services/payments/payees/Can-the-pay-from-account-be-amended-in-a-payee.html

Can I set the system up so that only some of my payees need checking?

https://www.coutts.com/help-centre/products-and-services/payments/payees/Can-I-set-the-system-up-so-that-only-some-of-my-payees-need-checking-.html

What is a payee group?

https://www.coutts.com/help-centre/products-and-services/payments/payees/What-is-a-payee-group.html

Can I use symbols or special characters in Payee templates?

https://www.coutts.com/help-centre/products-and-services/payments/payees/Can-I-use-symbols-or-special-characters-in-Payee-templates.html

Is it possible to set a user up to only check payees?

https://www.coutts.com/help-centre/products-and-services/payments/payees/Is-it-possible-to-set-a-user-up-to-only-check-payees.html

How do I make a group confidential?

https://www.coutts.com/help-centre/products-and-services/payments/payees/How-do-I-make-a-group-confidential-.html

How do I create a Payee Group?

https://www.coutts.com/help-centre/products-and-services/payments/payees/How-do-I-create-a-Payee-Group-.html

Can I set the system up so that all of my payees need checking before they can be used to make a payment?

https://www.coutts.com/help-centre/products-and-services/payments/payees/Can-I-set-the-system-up-so-that-all-of-my-payees-need-checking-before-they-can-be-used-to-make-a-payment.html

What is a payee?

https://www.coutts.com/help-centre/products-and-services/payments/payees/What-is-a-payee-.html

What payment types can I create payees for?

https://www.coutts.com/help-centre/products-and-services/payments/payees/What-payment-types-can-I-create-payees-for-.html

How do I save a copy of an existing payee?

https://www.coutts.com/help-centre/products-and-services/payments/payees/How-do-I-save-a-copy-of-an-existing-payee.html

How do I delete a payee?

https://www.coutts.com/help-centre/products-and-services/payments/payees/How-do-I-delete-a-payee.html

How do I search for a payee?

https://www.coutts.com/help-centre/products-and-services/payments/payees/How-do-I-search-for-a-payee.html

How do I amend an existing Payee?

https://www.coutts.com/help-centre/products-and-services/payments/payees/How-do-I-amend-an-existing-Payee.html

Can I specify the order in which payees appear in the payee groups?

https://www.coutts.com/help-centre/products-and-services/payments/payees/Can-I-specify-the-order-in-which-payees-appear-in-the-payee-groups-.html

How do I create an international payee?

https://www.coutts.com/help-centre/products-and-services/payments/payees/How-do-I-create-an-international-payee.html

How do I create a new payee?

https://www.coutts.com/help-centre/products-and-services/payments/payees/How-do-I-create-a-new-payee.html

How do I approve a new payee?

https://www.coutts.com/help-centre/products-and-services/payments/payees/How-do-I-approve-a-new-payee.html

Where dual approval of payee entry is switched on, can the second user amend or reject the payee?

https://www.coutts.com/help-centre/products-and-services/payments/payees/Where-dual-approval-of-payee-entry-is-switched-on-can-the-second-user-amend-or-reject-the-payee.html

What is Confirmation of Payee?

https://www.coutts.com/help-centre/products-and-services/payments/payees/what-is-confirmation-of-payee-.html

I?ve just created a payee, but it isn?t showing in the list for me to use. Why not?

https://www.coutts.com/help-centre/products-and-services/payments/payees/Ive-just-created-a-payee-but-it-isnt-showing-in-the-list-for-me-to-use-Why-not-.html

I?m trying to create a confidential group, but there?s no confidential flag to select. Why not?

https://www.coutts.com/help-centre/products-and-services/payments/payees/Im-trying-to-create-a-confidential-group-but-theres-no-confidential-flag-to-select-Why-not-.html

My payee has the status of awaiting approval. What does this mean?

https://www.coutts.com/help-centre/products-and-services/payments/payees/My-payee-has-the-status-of-awaiting-approval-What-does-this-mean.html

My payee has a status of ?Awaiting approval?. What does this mean?

https://www.coutts.com/help-centre/products-and-services/payments/payees/My-payee-has-a-status-of-Awaiting-approval-What-does-this-mean-.html

domestic payments

domestic-payments

https://www.coutts.com/help-centre/products-and-services/payments/domestic-payments.html

How do I make a Faster Payment?

https://www.coutts.com/help-centre/products-and-services/payments/domestic-payments/How-do-I-make-a-Faster-Payment.html

What is the Faster Payments Service?

https://www.coutts.com/help-centre/products-and-services/payments/domestic-payments/What-is-the-Faster-Payments-Service-.html

When do the funds need to be in my account to cover a Faster Payment?

https://www.coutts.com/help-centre/products-and-services/payments/domestic-payments/When-do-the-funds-need-to-be-in-my-account-to-cover-a-Faster-Payment-.html

What is a domestic payment?

https://www.coutts.com/help-centre/products-and-services/payments/domestic-payments/What-is-a-domestic-payment.html

How far in the future can I set the date for a payment?

https://www.coutts.com/help-centre/products-and-services/payments/domestic-payments/How-far-in-the-future-can-I-set-the-date-for-a-payment-.html

What is the cut-off time for CHAPS?

https://www.coutts.com/help-centre/products-and-services/payments/domestic-payments/What-is-the-cut-off-time-for-CHAPS-.html

What is CHAPS?

https://www.coutts.com/help-centre/products-and-services/payments/domestic-payments/What-is-CHAPS-.html

What's the difference between an immediate Faster Payment and a Faster Payment?

https://www.coutts.com/help-centre/products-and-services/payments/domestic-payments/Whats-the-difference-between-an-immediate-Faster-Payment-and-a-Faster-Payment.html

Coutts Upload Guide

coutts-upload-guide

https://www.coutts.com/help-centre/products-and-services/payments/coutts-upload-guide.html

1. What Is Uploading?

https://www.coutts.com/help-centre/products-and-services/payments/coutts-upload-guide/1-what-is-uploading.html

2. How Do I Upload A Payment File?

https://www.coutts.com/help-centre/products-and-services/payments/coutts-upload-guide/2-how-do-i-upload-a-payment-file.html

3. What File Types Are Compatible With Coutts Online?

https://www.coutts.com/help-centre/products-and-services/payments/coutts-upload-guide/3-what-file-types-are-compatible-with-coutts-online.html

4. What Types Of Payment Files Can I Upload?

https://www.coutts.com/help-centre/products-and-services/payments/coutts-upload-guide/4-what-types-of-payment-files-can-i-upload.html

5. How Do I Export A Payment File From My Accounting Software?

https://www.coutts.com/help-centre/products-and-services/payments/coutts-upload-guide/5-how-do-i-export-a-payment-file-from-my-accounting-software.html

6. What Are The Formatting Requirements For a Payment or Transfer File?

https://www.coutts.com/help-centre/products-and-services/payments/coutts-upload-guide/6-what-are-the-formatting-requirements-for-a-payment-or-transfer-file.html

7. How Will An Uploaded Payment or Transfer Show On My Statement?

https://www.coutts.com/help-centre/products-and-services/payments/coutts-upload-guide/7-how-will-an-uploaded-payment-or-transfer-show-on-my-statement.html

8. What User Permissions Do I Need To Upload a File?

https://www.coutts.com/help-centre/products-and-services/payments/coutts-upload-guide/8-what-user-permissions-do-i-need-to-upload-a-file.html

9. Can I Download An Example Payment or Transfer File?

https://www.coutts.com/help-centre/products-and-services/payments/coutts-upload-guide/9-can-i-download-an-example-payment-or-transfer-file-.html

investments

https://www.coutts.com/help-centre/products-and-services/investments.html

flexible isa

flexible-isa

https://www.coutts.com/help-centre/products-and-services/investments/flexible-isa.html

Can I transfer replacement subscriptions to another flexible ISA provider?

https://www.coutts.com/help-centre/products-and-services/investments/flexible-isa/Can-I-transfer-replacement-subscriptions-to-another-flexible-ISA-provider-.html

What happens if I take out money from a Flexible ISA this tax year and replaces it in the next tax year?

https://www.coutts.com/help-centre/products-and-services/investments/flexible-isa/What-happens-if-I-take-out-money-from-a-Flexible-ISA-this-tax-year-and-replaces-it-in-the-next-tax-year.html

Where can I find out more about Flexible ISAs?

https://www.coutts.com/help-centre/products-and-services/investments/flexible-isa/Where-can-I-find-out-more-about-Flexible-ISAs.html

How are withdrawals and replacements allocated within the ISA

https://www.coutts.com/help-centre/products-and-services/investments/flexible-isa/How-are-withdrawals-and-replacements-allocated-within-the-ISA.html

Do I have to replace any withdrawals back into the same ISA from which they were made?

https://www.coutts.com/help-centre/products-and-services/investments/flexible-isa/Do-I-have-to-replace-any-withdrawals-back-into-the-same-ISA-from-which-they-were-made.html

Contact Us

Become a client

When you become a client of Coutts, you join a network of exceptional people. Get in touch online or call +44 (0)20 7957 2424 (Relay UK 18001 020 7957 2424) to find out more about our services.

Already a client?

Contact your private banker at any time or call +44 (0)20 7957 2424 (Relay UK 18001 020 7957 2424) for more information.

All calls with Coutts are recorded for training and monitoring purposes.

Search disabled

{{ infoSearch.total_result_count }} Results

Your search did not match any documents.

Frequent Searches

Popular Questions

HOW CAN WE HELP YOU TODAY?

Contact Us

Become a client

Already a client?