Thank You From Coutts

How do I join Thank You From Coutts?

All Coutts Private Current Account holders aged 18 and over are automatically enrolled in our Thank You From Coutts reward programme. There are no forms to fill in.

What are the benefits of Thank You From Coutts?

You can instantly enjoy a number of exclusive member benefits, such as discounts, offers and access to special events. Plus, you can also earn Coutts Crowns to thank you for your loyalty which you can redeem for a range of rewards.

How can I earn Coutts Crowns?

Become a Coutts Silk cardholder and you’ll earn Coutts Crowns on all qualifying spend when buying goods and services on your Coutts Silk Card and on your Coutts Debit Card too. So, whether that’s a car, a coat or a coffee, it’ll all count.

As a Thank You From Coutts member, you’ll also have opportunities to earn Crowns in other ways too.

What card spend doesn’t qualify for Coutts Crowns?

Certain financial transactions don’t earn Coutts Crowns, such as withdrawing cash, buying foreign currency or travellers’ cheques, investment deposits, tax payments or repayment of debt.

Is there a standard Crown earn rate?

We have three Crown earn rates, which are linked to the value of assets and liabilities you hold with us. The more business you do, the more Crowns you could earn for every £1 spent on your card:

Combined value of client holdings*	Crown earn rate**
£3m+***	1.5 Crowns per £1
£1m–£2,999,999***	1.25 Crowns per £1
£0–£999,999***	1 Crown per £1

* These are the combined value of client holdings held with Coutts & Company, which will be assessed member by member. Fee families are not used and company accounts are excluded.

**Applicable to the following month.

***Or currency equivalent.

Is there a maximum number of Coutts Crowns that I can earn each year?

There’s no limit to the number of Coutts Crowns that you can earn each year.

How do I redeem a reward?

Log in to our digital services and go to Thank You From Coutts
Select ‘BROWSE REWARDS’
Next, select a ‘Category’, ‘Filter’ or search to see what’s available
Add the reward to your basket and checkout.

Alternatively, please call us on 020 7309 0045 (Relay UK 18001 020 7957 2424) and we’ll be happy to help.

How many Crowns do I need to redeem a reward?

You need a minimum of 25,000 Coutts Crowns to redeem a reward. As soon as you have 25,000 Crowns you can redeem them for a reward of your choice. Alternatively, you can save them for something special.

You can also instantly enjoy a range of exclusive member benefits – such as discounts and offers – which are available for zero Crowns. These are known as Crown-free rewards.

How many rewards can I redeem each year?

You can redeem as many rewards as you’d like each year, whenever you’d like to make a redemption, subject to having enough Crowns.

How long do I have to redeem my Crowns?

You have five years to redeem the Coutts Crowns you earn. Crowns are accrued during the Crown year, a 12-month period which starts on 1 October. At the end of the Crown year, your Crown balance is carried over to the next year. You have five years to redeem any Crowns you’ve accrued in the previous Crown year.

Where can I see all of the rewards that are available?

Log in to our digital services and go to Thank You From Coutts
Select ‘BROWSE REWARDS’
Next, select a ‘Category’, ‘Filter’ or search to see what’s available.

Alternatively, please call us on 020 7309 0045 (Relay UK 18001 020 7957 2424) and we’ll be happy to help.

Can I transfer my Crowns to another Thank You From Coutts member?

Yes, you can transfer your Crowns to another Thank You From Coutts member, as follows:

Log in to our digital services and go to Thank You From Coutts
Select 'Crowns Transfer'
Enter the recipient's Thank You From Coutts membership number* and the number of Crowns to be transferred
'Accept terms' and 'Proceed'.

The Crowns will transfer immediately.

Alternatively, please call us on 020 7309 0045 (Relay UK 18001 020 7957 2424) and we’ll be happy to help.

*Membership numbers can be found at the top of the Thank You From Coutts homepage in our digital services. Alternatively, please call us and we’ll be happy to help.

Can I donate my Coutts Crowns to charity?

Yes, you can donate your Coutts Crowns to our charity partners, as follows:

Log in to our digital services and go to Thank You From Coutts
Select ‘BROWSE REWARDS’
Next, select ‘Category’ and then ‘Charity’
You will now see all of our charity rewards.

Alternatively, please call us on 020 7309 0045 (Relay UK 18001 020 7957 2424) and we’ll be happy to help.

Can I opt out of Thank You From Coutts?

Yes, you can opt out of Thank You From Coutts by calling us on 020 7309 0045 (Relay UK 18001 020 7957 2424).

I am a secondary Silk cardholder, can I earn Coutts Crowns on my own spend?

Any qualifying spend made by a secondary Silk cardholder will earn Crowns for the principal Silk cardholder. If a secondary Silk cardholder holds a Coutts Debit Card and is a Thank You From Coutts member, they will earn the Crowns from all qualifying spend made on their own Debit Card.

If I close my Coutts Silk Card, will I still earn Crowns on my Coutts Debit Card?

No, Thank You From Coutts members must hold a Coutts Silk Card to earn Crowns on their Coutts Debit Card qualifying spend.

I haven't received my reward, what do I do now?

If you redeemed a reward that was due to be sent to you via email, please check your junk folder. If you are unable to locate the email, please contact Coutts 24 on 020 7309 0045, who will be happy to help.

If you redeemed a physical reward more than 10 working days ago, please contact Coutts 24 on 020 7309 0045, who will be happy to help.

I have received my reward but it is damaged/there is a problem, what do I do now?

Please contact Coutts 24 on 020 7309 0045, who will be happy to help.

What happens to the Crowns I’ve earned if I receive a refund on my card?

Any Crowns earned from transactions which are subsequently returned, refunded or cancelled will be deducted from your Crown balance.

Where can I find the Thank You From Coutts terms and conditions?

You can find and download the Thank You From Coutts terms and conditions at coutts.com/tyfcterms.