In order to upload a payment file into Coutts Online a user must have the payment entry permission or to upload a transfer file, they must have the account transfer entry permission.If you are a user and you do not have the Upload Payments and Transfers option under the Payments and Transfers tab please contact your Coutts Online administrator.

If you are an administrator and would like assistance with how to change a users permissions please contact the Coutts Digital Helpdesk on +44 (0) 20 7770 0000 or refer to the Administration Guide