Users should only be unblocked once they have either received both their card and PIN or are ready to login using CouttsID and have downloaded the mobile app.

To unblock a user

• Click User Admin
• Select Users
• Select the User
• Select User Details
• Select Unblock User
• Enter an Unblock Reason such as 'card and PIN received'
• Select Confirm

If the user is logging in using CouttsID, a temporary password needs to be generated. as a security precaution, this password is only available for a short period of time. To send the temporary password;

• Select Send Temporary Password
• Press Confirm

  Denotes that the change requires authorisation or further approval by another administrator if dual administration applies

To authorise a change:

• Click on the  to drill down to the level that needs approving
• Check the changes denoted by Warning Triangle
• Select Authorise Amendments or Reject Changes