I haven't received my reward, what do I do now?

If you redeemed a reward that was due to be sent to you via email, please check your junk folder. If you are unable to locate the email, please contact Coutts 24 on 020 7309 0045, who will be happy to help.

If you redeemed a physical reward more than 10 working days ago, please contact Coutts 24 on 020 7309 0045, who will be happy to help.