EMPOWERING YOU IN THE FIGHT AgainSt fraud
Important information to help protect yourself against fraud.
call us straight away on
020 7770 0011
IF YOU’VE BEEN TARGETED BY A FRAUDSTER OR TO REPORT ANYTHING SUSPICIOUS.
All calls with Coutts are recorded for training and monitoring purposes.
THINK YOU'VE BEEN TARGETED?
Fraud can affect anyone.
We have a specialist team here to support and protect you.
If the worst should happen, we'll do all we can to help and to try and recover any money you may have lost.
Call us immediately on 020 7770 0011 if you:
- want to report anything suspicious
- think you’ve been the victim of a scam
- are concerned someone is trying to scam you
- believe any sensitive details may have been shared
- if you have responded to suspicious messages or clicked any suspicious links
- if something doesn't feel right and you just want to check, please get in touch.
All calls with Coutts are recorded for training and monitoring purposes.
If you receive a suspicious email or text:
- please forward the email to phishing@coutts.com or the text to 88355 as soon as possible so we can investigate.
IF WE DISCOVER FRAUD ON YOUR ACCOUNT WE NEED TO BE ABLE TO CONTACT YOU QUICKLY
We need to hold up-to-date contact details for you because:
- we may need to call you immediately if we see any suspicious activity on your account
- we may need to text you one-time passcodes for any online purchases made with your Coutts debit or credit cards
You can check and update your mobile number:
- by calling Coutts 24 on 020 7957 2424 or Coutts BusinessLine on 020 7770 0070. All calls with Coutts are recorded for training and monitoring purposes.
- by calling your banker
HOW WE'RE PROTECTING YOU
We already use sophisticated technology and work hard to identify unusual activity to help keep your money safe.
24/7 ACCOUNT MONITORING
Using the latest technology to help identify and protect you from fraudulent activity.
ACCOUNT NAME CHECK
Where we can, we'll check the name and the account number of those you want to pay and let you know if it doesn’t match.
SECURE BANKING PROMISE
If you've been the victim of fraud, we promise to do all we can.
FRAUD CONTROL DATA
Our fundamental purpose is to keep your money safe and secure.
24/7 ACCOUNT MONITORING
Using the latest technology to help identify and protect you from fraudulent activity.
ACCOUNT NAME CHECK
Where we can, we'll check the name and the account number of those you want to pay and let you know if it doesn’t match.
SECURE BANKING PROMISE
If you've been the victim of fraud, we promise to do all we can.
FRAUD CONTROL DATA
Our fundamental purpose is to keep your money safe and secure.
Reporting a Security Vulnerability
Our fundamental purpose is to keep our customers safe and secure and that’s why we at Coutts & Co take the security of our systems seriously.
If you have identified a potential vulnerability, please reach out to us via our Responsible Disclosure Programme – managed by Bugcrowd. Any submissions must be made through Bugcrowd and submitted on their platform.
NatWest Group will not accept submissions that have been found through the use of malignant or illegitimate means - If our Security Operations Centre identify your actions as malicious this will be treated as an attack and not a Responsible Disclosure submission.
Before submitting your finding please read over the terms and scope, and submit here.
Contact Us
Become a client
When you become a client of Coutts, you join a network of exceptional people. Get in touch online or call +44 (0)20 7957 2424 to find out more about our services.
Already a client?
Contact your private banker at any time or call +44 (0)20 7957 2424 for more information.
All calls with Coutts are recorded for training and monitoring purposes.
All calls with Coutts are recorded for training and monitoring purposes.
