Contact us
We're here to help whenever you need us
Coutts 24: 020 7957 2424 and Coutts Businessline: 020 7770 0070
All Calls with Coutts are recorded for training and monitoring purposes.
You can apply to become a Coutts client online – one of our experts will be in touch to discuss your requirements.
Coutts Travel Protection
Coutts Travel Protection is provided by Allianz Global Assistance.
travel insurance including loss damage waIver customer service and endorsements
020 7126 7532
travel insurance including loss damage waIver claims
020 7126 7531
travel insurance emergency medical assistance
020 7126 7533
Here to support you
You or a loved one may require additional support from time to time. This could be to assist those with an illness or to support you and your family during a difficult time such as through a bereavement. We are here to help.
clients dealing with bereavement
You or a loved one may require additional support following a bereavement. We are here to help.
other Useful numbers
Lost or stolen cards
0207 957 2424
Coutts Digital Helpdesk
020 7770 0000
Reporting Fraud
0207 957 2424 / 020 7770 0011
Coutts card services
020 7309 0045
Coutts 24 will never contact you by email. For concerns regarding security and fraud, please visit our Security Centre.
Feedback
Feedback is key to enhancing the Coutts experience. We take any dissatisfaction regarding our service seriously, and manage all client concerns in a timely and efficient way. To view our Complaints Policy, visit the Important Information page and select the Complaints Policy from the page menu.
HOW AND WHERE TO COMPLAIN
If you are not satisfied with any aspect of our service or products, please advise your relationship manager in person, in writing, by telephone or email.
If your complaint relates to your private banker or wealth manager, you can call Coutts 24 on 020 7957 2424 and they will put you in touch with an appropriate senior manager.
media contacts
The PR team deals with enquiries from journalists only and is unable to respond to any queries that are not press-related. If you have a client enquiry, please use the numbers listed above. If your enquiry is about a job opportunity or work experience, please visit our dedicated Careers site.
other contacts
Coutts & Co Ltd ceased its activity in Monaco, Singapore and Hong Kong. Former clients and other entitled stakeholders of Coutts & Co Ltd may request information using the request for information form for queries in respect of bank accounts and banking arrangements provided through our branches in Monaco, Singapore and Hong Kong.
Coutts & Co Trustees (Switzerland) Ltd has ceased all client trust administration activities. Former clients or entitled persons requiring access to their personal data or to trust/company records relating to structures previously managed by Coutts & Co Trustees (Switzerland) Ltd, may submit their request using this form.
Coutts & Co (Cayman) Ltd has ceased all client trust administration activities. Former clients or entitled persons requiring access to their personal data or to trust/company records relating to structures previously managed by Coutts & Co (Cayman) Ltd, may submit their request using this form.
Our data agent team can be contacted on Dataagentservices@coutts.ch or by mail to the following address:
NatWest Services (Switzerland) Ltd
Attn: Data Agent Team
Lerchenstrasse 16
CH-8045 Zürich
Switzerland
The Request Management Team conducts its business in English only so please submit any queries in English.
Request for Information - Coutts & Co Ltd
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locations
Coutts is based in some of the UK and the Channel Island's most exciting and vibrant centres.
